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TOTAL-247 is a Smart masterpiece to create continuous improvement in your business.
The new generation of Total application is to increase productivity and create complete information circulation among all your companies.
Facilities
- Smart Desktop
- Cartable and Correspondence Circulation
- Follow up and Track Referrals and Actions
- Specialized Secretariat / Management of Packages and Shipments
- Organizational Calendar and Management of Meetings
- File Exchange System
- Organizational Messages and Conversations (Organizational Chat)
- Settings, Basic Information and Organizational Structure
- Reporter and Default Reports (Standard reports)
- Send SMS
- Security and Access Limits and Software Events
- Customer Relationship Management (CRM)
- Cargo Interception
Smart Desktop
- The ability to view a summary of the status of the user’s correspondence statistics
- the Ability to view news and announcements of the organization
- The Ability to use to-do list and record reminders
- the Ability to view work calendar and organizational events and insert events
- The possibility of notifying the events listed in the organizational calendar with a short message (need to activate sending SMS)
- The possibility of viewing the picture of the day, the news board and announcements, and the daily talk
- Adding files in news and announcements
- viewing statistics of letters
- the Ability to search in To-do list in the office automation desk
- The possibility of personalizing and determining the colors of the themes defined for the software
- Setting quick access links to other software forms in the main menu
- The possibility of moving between positions assigned to the current user
- The possibility of accessing the folders of other users according to the access and position of the current user in the organizational structure
Cartable and Correspondence Circulation
- Viewing the list of letters in the cartable based on the information of the letter number, subject of the letter, sender, date of the letter, date of entry into the cartable, type of letter
- The possibility of grouping folders in a tree and moving letters to each subfolder manually
- the Ability to specify the number of visible rows on each cartable page
- Ability to determine how to sort received letters according to (received date, sender, referral sender, file, urgency, letter date, referral date, subject, read/unread, original/copy, originator, letter type)
- The possibility of searching among the received letters in the cartable according to the letter number, tracking number and subject of the letter
- The Ability to search in the folder and its subfolders
- Quick access to create mail, send file and new workflow
- Set reminders and view records of set reminders
Follow up and Track Referrals and Actions
- The ability to choose the type of reference (original, copy) when referring a letter
- The possibility of choosing the type of referral urgency (normal, urgent, instant) when sending a referral letter and inserting an adjustable response deadline for the recipient.
- The possibility of referring letters (for subpoena, for action, for signature, etc.) and inserting descriptions of different references to one or more recipients
- The possibility of sending a voice reference (message) instead of a text reference
- The possibility of setting a response deadline for the recipient of the referral
- Inserting the file when referencing the letter
- Ability to define frequently used texts for quick insertion of reference text
- The possibility of creating a group of recipients and group referral
- The possibility of referencing the letter on behalf of the replaced user in the organizational chart
- The possibility of referring letters to one or more organizational units and all personnel members of the units
- The possibility of defining a specific reference for the user in order to refer letters outside the access levels set in the organizational chart
- The possibility of recalling the referral letter if it is not read by the recipient of the referral
- The possibility of referring letters confidentially and viewing confidential references if you have the necessary access level
- the possibility to insert reminders and notifications during the reference letter and placing the letter in the follow-up list
- Ability to see how long the letter stays in the referral recipient’s folder (the time elapsed until the first action including referral, archiving, deletion of the referral letter)
دبیرخانه تخصصی / مدیریت بسته‌ها و مرسولات
• امکان تعریف نامحدود دبیرخانه با فرمت‌های مختلف شماره‌گذاری
• امکان معرفی دفاتر اندیکاتور متعدد به‌ازای یک دبیرخانه
• امکان معرفی شماره اندیکاتور و اختصاص فرمت شماره‌گذاری مستقل برای هر دبیرخانه
• ثبت و مدیریت انواع نامه‌ها و بسته‌های مکاتباتی وارده و صادره (شامل اطلاعات نوع بسته، دبیرخانه، طبقه بندی، نوع دریافت، شرکت پستی، نوع پست، بارکد، تاریخ دریافت، تاریخ ثبت، موضوع، توضیحات، فرستنده، گیرنده)
• امکان ثبت نامه‌ها در سیستم دبیرخانه به یکی‌‌از روش‌های بارگزاری تصویر نامه، اسکن نامه، نامه ایمیل‌شده.
• ثبت مشخصات‌نامه (شماره و تاریخ نامه وارده، دبیرخانه، پرونده، موضوع، فرستنده، گیرندگان، نوع ارجاع، نوع ارسال، متن‌ارجاع، تحویل‌دهنده، محرمانگی، فوریت، کلیدواژه‌ها(
• جستجوی شماره نامه با کاراکترهای متنوع / جستجو و بازیابی اطلاعات ثبتی متفرقه و… / جستجو در فهرست‌های دبیرخانه
• الزامی نمودن پاسخ به نامه‌ها در دبیرخانه
Organizational Calendar and Management of Meetings
- The ability to define various work calendars and access users
- The possibility of inserting events daily or weekly in the organizational calendar
- The Ability to set access for users to view, insert, edit and delete events in the organizational calendar
- Registering and setting the time of appointments and meetings in the organizational calendar
- The ability to define holidays in the year
- The ability to define daily working hours per week
- The ability to insert events for a group of users
- The ability to insert reminders for meetings and show them to relevant people
- Reminder of recorded events when due date by email and SMS
File Exchange System
- The ability to send and receive files in the administrative automation cartable
- Apply access levels based on organizational units and users on the type and size of the transferable file
- Viewing and receiving files in the administrative automation cartable of recipients
Organizational Messages and Conversations (Organizational Chat)
- Get instant notifications when you receive a message
- The ability to create groups for organizational conversations between users
- The ability to send files and authorized images in messages
- The ability to send voice messages in chat
- The ability to obtain reports of conversations between users
- The Ability to set the access level in the organizational dialogue
- Viewing the archive of each user’s conversations
Settings, Basic Information and Organizational Structure
- The ability to define related organizations (organizational tree)
- The ability to define organization types and grouping organizations based on type
- The ability to define the organizational chart
- The ability to define and view personnel and assign specific organizational positions from the organizational chart
- The ability to define several organizational positions or posts to one personnel
- Defining correspondence titles for organizational units and positions
- The ability to define multiple signatures for each personnel organizational position
Reporter and Default Reports (Standard reports)
- The ability to run default reports of system
- The possibility of creating and uploading special reports for each operating organization (the report creation software is based on Stimul Soft or SQL Server Reporting Service)
- The possibility of reporting with content
- The ability to send statistical reports to Excel spreadsheet or PDF format
- Managing the access of users and user groups to reports
- The ability to create filters on reports based on the range of registration date, registration number, external company, sender, receiver, letter creator, letter registrant, referrer, signer, type letter
Send SMS
- The ability to send SMS during registration
- The ability to send SMS when a letter is referred
- The ability to send SMS when creating a new calendar event
- The possibility of sending SMS in the warning and monitoring section of the office automation software
- The possibility of receiving a report of sent SMS
- The ability to activate sending SMS when an event occurs
Security and Access Limits and Software Events
- The possibility of applying the automatic termination of the current session of users of the administrative automation software if they are not used in a certain period of time
- Support for password complexity
- The possibility of forcing the selection of a strong password (Strong Password)
- Registration the Log of all the details of the events related to the mail and the user in the software
- The possibility to record logs related to entering and leaving the software
- The possibility to register a log related to creating, registering, canceling, printing, signing, sending, pasting text and attachments, letters
- The possibility of reporting the log of all users for the software manager
- The possibility to record the log related to the operation of the software manager, such as activating or deactivating the user, granting access, removing access, adding to the user group, defining employees, defining the signature of employees, creating a text template and…
- The possibility of accessing to licenses and basic forms of the system based on the access of managers of each defined organization
Customer Relationship Management (CRM)
- Creating a database of customers
- Management of sales opportunities
- Calendar and reminders
- Managing and monitoring the sales process
- Request management and service delivery
- Evaluation and rating
- Automatic notification to the customer
- Not forgetting follow-ups
- Agents’ portal
Cargo Interception
- TOTAL247 provides the possibility of full cargo monitoring and controlling the goods owner in 24 living languages of the world for all types of transport models, including combined, road, shipping and rail, by entering the cargo travel number in the electronic portal.
This information includes the following:
1- Shipping method including sea, air, land, rail and combined
2- Declaration of shipment and date of shipment from origin
3- information of Shipping and container bill of lading
4- Declaration of entry and date of entry to the border
5- row of clearance and warehouse bill
6- information of Customs declaration and transit permit
7- information of road waybill, including international, domestic and rail
8- Output border information
9- Report of the safe delivery of the cargo
10- Container delivery and demurrage fee